Job Details:
- Job Level: Professional
- Location: Croydon, ENG, GB, CR9 6HD
- Date Posted: December 13, 2023
- Area of Expertise: Customer Services & Claims
- Unit: Allianz Partners
- Employing Entity: AWP Assistance UK Ltd
- Job Type: Full-Time
- Remote Job: Remote working
- Employment Type: Permanent
- Job ID: 30395
Position Overview:
Allianz Partners is seeking a Customer Service Adviser for a remote role. In this position, you will work within the Sales and Service department to assist customers with new and existing policies. Your role will involve providing practical solutions, handling both inbound and outbound calls, and delivering excellent customer experiences.
Key Responsibilities:
- Assist customers with new and existing policies, offering practical solutions.
- Manage inbound and outbound calls in a professional, empathetic manner.
- Conduct medical screening for customers declaring pre-existing conditions.
- Update customer policies with detailed notes from conversations.
- Monitor and ensure services are provided within agreed timeframes.
- Create a suitable home office environment for remote work.
Qualifications and Requirements:
- Good general education, including Maths & English A-C GCSE or equivalent.
- Genuine desire to deliver high-quality customer service.
- Ability to effectively manage multiple policies.
- Ability to show empathy and remain calm under pressure.
- Flexibility to work various shifts.
Desirable Qualifications:
- Previous experience working from home in a telephone-based environment or call center.
Compensation:
- Salary: £22,920.81 per annum
- Performance Bonus: Up to £1,500
- Working hours covering shifts between 8 am and 8 pm (Monday to Saturday) and 9 am to 5 pm (Sundays).
Home Working Requirements:
- A suitable home office environment with good lighting, comfortable temperature, a proper desk, and chair.
- A quiet and secluded workspace.
- Minimum Wi-Fi Internet speed of 20mbps.
Staff Benefits:
- Comprehensive training.
- Opportunities for personal and career development.
- Competitive annual leave and a company pension scheme.
- Discounts on Allianz products and vouchers for high street and online retailers.
- Company bonus scheme.
- Private Medical Cover.
- Annual Flu vaccination.
- Annual Eye Care vouchers.
- Discounted Travel Insurance.
- Roadside Assistance free after 6 months’ probation.
- Interest-free season ticket loan after probation.
- Employee Assistance Programme (EAP).
About Allianz:
Allianz Group is a globally trusted insurance and asset management company. Allianz Partners, a division of Allianz, specializes in insurance and assistance solutions in various areas, including travel insurance, international health and life, and automotive insurance.
Allianz Partners values diversity and inclusion and is an equal opportunity employer. They encourage applications from individuals of all backgrounds and beliefs, regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
How to Apply:
Please apply for this position directly through the Allianz Group careers portal.